MEMBER SPECIALIST

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Warm welcomes, fond farewells, the ability to handle conflicts; our Member Specialists are responsible for creating a positive member experience by providing a warm, engaging, upbeat, and positive environment throughout the entire club. They are the face of our club and expected to exceed the expectations of all who enter our facility.

 

RESPONSIBILITIES:

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

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• Greet every member and guest in a welcoming and energetic manner.

• Receive incoming phone calls professionally and enthusiastically.

• Execute all opening/closing procedures and operations.

• Proficiency in handling members and their requests.

• Quickly and accurately execute all club transactions.

• Conduct all other projects or responsibilities as required.

• Facilitate new Member sign up and Guest trial transactions.

• Take prospective members on tours.

• Maintain our levels for cleanliness and organization of all areas in the Club.

• Set the positive energy and tone of the Club.

• Ensure the safety of Members, Guests, and Team.

• Must be able to occasionally lift to 50 lbs.

 

QUALIFICATIONS:

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• Enthusiastic, energetic, friendly, and personable.

• Excellent verbal and written communication skills.

• Ability to work hard, multi-task, and problem solve.

• Work independently without constant supervision.

• Possess honesty and personal integrity

• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• High School diploma/GED equivalent required.

• Must be 18 years of age or older.

• Current CPR/AED certification.

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COMPENSATION AND BENEFITS

• We offer a competitive salary, benefits, and commission opportunities for studio employees

• Complimentary studio membership

• 35% discounts on all Evolve products and services including Personal Training, Yoga & Strength Classes, Recovery treatments, and Shop items.

 

Job Types: Full-time, Part-time