CLASS CANCELLATION & BOOKING POLICIES
Clients are solely responsible for the booking and cancelling of their classes. Clients may reserve class spots online through their account, through the Evolve Fitness app, the Wellness Living app, ClassPass, or by calling Evolve Fitness during normal business hours and confirming with studio staff.
Clients are required to sign into their scheduled class no later than 10-minutes prior to the scheduled start time. If a client does not sign into class within such time, it is considered a no-show and Evolve Fitness Studio reserves the right to assign the spot to another person on the waitlist, as well as charge a no-show fee (detailed below).
Reservations may be cancelled without penalty by cancelling up to 2 hours prior to the class start time. This may be done online via a client’s account, or by calling the studio during regular operating hours and confirming with studio staff. Once the class is cancelled within this time, the class will be returned to the clients’ account, and the client will not be charged the cancellation fee.
Cancellations via electronic mail (email), Facebook messenger, Instagram or other social media, voice message, text message are not valid and the member will be charged.
If you do not cancel within the 2-hour window or no show for a class, your class will be forfeited and removed from you package. Individuals whom habitually late cancel or no show for classes will be charged, in addition to the class being removed from their package, $15 dollars after 7 occurrences.
If you do not cancel within the 2-hour requisite window, a late-cancel fee of $15 will be charged to your account after 3 occurrences during a 7-day period. If you do not cancel and do not show up to your scheduled class, a no-show fee of $22 will be charged to your account after 3 occurrences within a 7-day period. If you are on an auto debit contract or unlimited package and do not have a working card on file for such fees, your package will be reduced by one day and your auto debit contract will be suspended upon the subsequent month’s renewal.
The no-show and late-cancel fees apply to ALL clients equally regardless of unlimited status or special package pricing or membership level.
If you book multiple classes, or waitlist multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy outlined above. Evolve Fitness staff cannot be held responsible for accidental bookings by clients, double bookings, or double waitlisted classes made by members. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy.
In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a wait list, YOU are solely responsible for managing your bookings and for cancelling your classes within the bounds of the cancellation policy. The system will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. Evolve Fitness staff cannot move class slots for clients in classes that are completely full with wait lists.